If you need help with your order, or would like to check if we have an item in stock, you can call us, 7 days a week, 10am-6pm:
Tel: 020 7485 9320or send us an enquiry by email
How To Order
Making a purchase could not be easier. Just browse our Catalog, and click on the 'Add To Basket' button for any items that you wish to buy. To check the status of your shopping cart at any time, simply click 'View Basket'. You are able to change or cancel your order at any time prior to checking out (clicking 'View Basket' will allow you to remove items from your shopping cart). If you wish to remove items and you have already reached the checkout stage, you will need to click 'Cancel' to stop the checkout process, then 'View Cart' to change your order.
Orders for some speciality items (eg high value collectables or limited edition hardcovers) may require an advance payment as deposit, which will be advised once we have received your order.
Paying For Your Order
After you have finished making your selections, click on 'Checkout' and you will be asked for your contact and payment details to complete the order. You will need a valid credit card to complete your purchase. The payment procedure takes place on a 100% secure and encrypted web page. Your credit card details are not replayed to us, but remain with the bank for your safety and security.
We accept Visa, Visa Debit (Delta), Mastercard and Maestro Domestic.
We do not accept Maestro International.
We can only accept orders from the cardholder named on the card.
Credit cards are subjected to security checks for your and our protection. To help facilitate these checks, you must provide your address EXACTLY as it appears on your credit card statements. You are given the option at checkout to provide a different address for delivery if you wish to do so.
All price are displayed in British Pounds Sterling. When ordering from overseas, you card will be charged in your local currency, converted from Sterling at the prevailing exchange rate set by your local bank or credit card company.
Sending Your Order
When your order has been completed (or when parts of your order have been completed where we have decided to split your order to aid faster despatch), and payment has been taken, we will send you a confirmation e-mail confirming that your goods have been despatched. This confirmation e-mail amounts to an acceptance by megacitycomics.co.uk of your offer to buy goods from us, and will be deemed for all purposes to have been effectively communicated to you at the time we sent that e-mail to you (whether or not you receive that e-mail).
Returns Policy If you are unhappy with your purchase, we are happy to offer a 7 day satisfaction guarantee. Please contact us by email first, before returning any merchandise, stating your name, order number, contact details (you must provide a landline number, even if you also wish to provide a mobile), and brief description of the problem. We will be happy to replace faulty goods. We will exchange non-faulty goods within 7 days, providing they are returned in perfect and unopened condition. You will be liable for the cost of postage and re-shipping if you wish to exchange or return non-faulty goods. This does not affect your statutory rights.
Certain heavy items, such as comic bags and boxes, are quoted at a price inclusive of postage to inland UK. Returns of such items will be refunded at the net price of the goods, excluding the postage charge.
If you wish us to arrange collection of unwanted goods, the cost of collection will be deducted from any refund that we make against the returned goods. Please note that collection charges may be higher than the original outgoing postage charges. Please contact us if you require a quote.
The Distance Selling Regulations give you the right to cancel your order or reject goods at any time, up to 7 days after you receive your goods. You may exercise these rights by following the instructions given above.
You must take care of the goods whilst they are in your possession and ensure that when they are kept in pristine condition. Please note that as stated above, goods must be returned in their original unopened and perfect condition, that any refund will be for the value of goods only (excluding postage), and that you are required to return the goods to us at your own expense, within 7 days of receipt. Your card will be credited no later than 14 days AFTER we receive the goods back. It is your responsibility to see that the goods arrive back here safely.
Please note that our returns policy does not apply to SPECIAL ORDERS. These are goods which are not held as part of our stock, and are ordered in at a customers request. Special Orders are clearly marked on the site. We are unable to cancel or return these goods to our suppliers, so are unable to accept cancellation once an order has been placed. Payment may be taken BEFORE we place the order with our suppliers. By placing an order with us for these items you agree to these terms.
The Distance Selling Regulations excludes items specially ordered for a customer, and therefore does not offer the same rights to return or cancel as regular stock items.
At present, we only process credit card orders from and shipping to the UK and Western Europe, and ONLY to these countries:
Austria, Belgium, Denmark, Finland, France, Germany, Ireland, Italy, Luxembourg, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland, United Kingdom
If your country is NOT in the above list, then I am afraid that we are unable to help you at this time.
Please note that we cannot accept orders from one country to deliver to a different country.
Due to high shipping costs, we are unable to accept orders for supplies (comic bags, boards and boxes) from outside of mainland UK (including Eire and the Channel Islands).
Terms & Conditions
Full details can be found here